Nothing but good things to say about Rescue Touch and our experience with their service over the past year. I found the company through online research and they had he technology I wanted for my elderly Mother who needs “backup” if I am away for a few hours. She has used the button once to get assistance for a fall, and it worked perfectly to reach the local 911 center. On the tech side, I liked Rescue Touch over the other available options because it is cellular based and directly contacts 911. The pendant itself is small and acceptable to my Mother who was very picky with what she would wear. While she has not tried this in the shower, it seems to be properly built to handle normal splashes of water. The other big plus is that this is a small self-contained unit that does not use a “base station” like so many others systems do. What’s the point of having the call button around your neck if you have to be within talking/hearing distance of a base station in another room? The cost of the service is also very reasonable as compared to other options, and being cellular can be taken wherever the wearer goes. Highly recommended, and I am very glad I chose Rescue Touch.